Compliance Operations Officer

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.

As we continue to expand, we are seeking a driven and strategic Compliance Operations Officer to join our team.

Responsibilities:

• Prepare and submit regulatory filings, reports, and disclosures on time and accurately.
• Monitor compliance risk related to investment and ancillary services, and to the financial instruments the company trades and distributes.
• Track evolving regulatory requirements and assess their impact on the firm's operations and products.
• Draft regulatory specifications for new business initiatives and products.
• Conduct gap analyses and regulatory research, and design action plans to address any issues.
• Investigate compliance breaches or misconduct and write clear investigation reports with recommendations.
• Receive, log, and acknowledge client complaints promptly.
• Investigate complaints impartially, gathering relevant evidence and liaising with other departments as needed.
• Identify root causes and propose solutions.
• Prepare written responses to complainants explaining findings and outcomes.
• Maintain accurate complaint records and prepare periodic reports on complaint trends for senior management.
• Keep up to date with regulations on complaints handling and help improve internal policy.
• Investigate and report compliance breaches or misconduct, ensuring timely escalation to the Head of Compliance alongside actionable remediation recommendations.

Requirements

• BSc/BA in Legal, Finance, Business or relevant field.
• Minimum 2 years of industry experience in a multi-regulated investment firm.
• Strong ability to analyze complex processes, identify regulatory gaps, and design testing methodologies.
• Excellent verbal and written communication skills.
• Able to work in a fast-paced environment.
• Ability to multitask and work to strict deadlines.
• Resumes must be submitted in English.
• Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

• Hybrid Work Model (2 days working from home)
• Comprehensive Health plan starting from the first day of employment
• Pension plan
• 13th salary payment
• Additional Paid Annual Leave (up to 30 days, based on years of service)
• Up to 5 Carry over annual leave days from previous year to the next one
• Birthday Leave
• Udemy Business access
• Monthly Wolt Vouchers
• Monthly meals & treats at the office
• Participation in company's Group Discount Scheme
• Gym Membership
• Referral Bonus Program
• Summer Short Fridays (August)
• Additional Support
• Visa Sponsorship and Relocation Assistance (If applicable)

Sounds like you? Let’s write the next chapter together!

All Applications will be handled with the strictest confidentiality.