Job Description

What is the opportunity?

As an RBC Ambassador, you create value at the moments that matter most to newcomers and help them achieve their goals by collaborating with your colleagues and partners at RBC. The successful candidate will be responsible for developing partnerships with local community organizations that support newcomers' settlement. This role, which requires mobility and flexibility, is key to organizing and delivering advisory events for community partners. This unique position leverages your expertise in digital advising and your ability to build internal and external Together at RBC partnerships to maximize interactions.

Specifically, you and your team will address the everyday banking, credit, and investment needs of both clients and non-clients (primarily newcomers), as well as other needs that extend beyond traditional banking services. Whether you're showing newcomers how to use digital banking, assisting with their onboarding as new clients, referring them to a specialist for their more complex transactions, or providing guidance beyond RBC's standard offerings—for example, on adapting to Canadian culture, understanding community needs, or entering the job market—your expertise will contribute to delivering a memorable experience that fosters satisfaction and loyalty.

You will work from home and will be required to travel within the market.

What will you do?

• Create and develop partnerships with newcomer services and settlement agencies to enable RBC to reach as many newcomers as possible in Quebec.
• Applying the Together at RBC principle as an advisor, you possess extensive expertise in providing advice in everyday banking, investments, and credit, leveraging this expertise to offer individuals and businesses a robust, digitally focused experience.
• Focus on educating newcomers, including through demonstrations, and leverage technology to deliver a memorable customer experience, enhance the brand, and build customer loyalty.
• Explore, innovate, and promote excellence in both the customer and partner experience.
• Collaborate with internal (Together at RBC) and external partners to ensure newcomers receive personalized and specialized advice.
• Travel within the region to meet with community partners and clients as needed.

What do you need to succeed?

Must-have

• Sound understanding of the Canadian settlement process
• Warm and friendly demeanor, customer-centric approach, and ability to thrive in a fast-paced retail environment
• Above-average knowledge of a wide range of digital devices (smartphones, tablets, laptops, etc.) and the ability to quickly learn new technologies
• High emotional intelligence, excellent situational awareness, problem-solving and interpersonal skills, and the ability to proactively build strong relationships and connections with clients
• Strong communication skills and comfort speaking in public at advisory events
• Strong ability to multitask, initiative, and the ability to work independently in a changing environment
• Mutual fund sales license (e.g., Investment Funds in Canada course or Canadian Securities Course)
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

• Proven track record of building and maintaining client relationships in the financial or service industry
• Ability to provide financial advice in English
• The knowledge of a third language is an asset

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address: 1 PLACE VILLE MARIE:MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-10-23

Application Deadline: 2026-11-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above