Location: Montréal (Québec), Canada — Hybrid

In this role, you’ll be based in our Montréal office at least three days per week, with the flexibility to work from home for part of your workweek. Learn more about our flexible work culture at computershare.com/flex.

We offer you a world of possibilities

The North American Reconciliation team is responsible for reconciling all cash, general ledger, and share accounts related to funds and assets held on behalf of clients. These accounts span all operational business lines of Computershare North America. Administrators must reconcile high volumes of transactional activity from core recordkeeping systems, as well as activity shown on the related bank statements.

A role you’ll enjoy

This role is responsible for completing, on time, the reconciliation of cash bank accounts operated on behalf of our key corporate clients. Specifically, it focuses on reconciling activity in accounts related to our clients’ employee share plan business. This includes activity related to plan purchases and sales, distributions, and dividend payments.

All out of balance variances must be analyzed, identified, and updated in our reconciliation system with the appropriate description of out-of-balance items, in order to produce accurate, timely reporting for the North American Reconciliation team and operational teams, as well as the broader business—including senior leadership.

Reconcile high volumes of transactions/activity from core systems and bank accounts, ensuring a high level of accuracy and meeting internal service level agreements with various operational teams.

Follow procedures while focusing on improving the efficiency of established tasks.

Own and respond to routine operational inquiries, escalating as needed.

Keep desk operating procedures up to date to reflect any changes in work practices.

Collaborate with other Computershare departments to understand and resolve variances.

What will you bring to this role

• Perform daily, high-volume account reconciliations using automated reconciliation software, internal recordkeeping systems, and external bank account data, within required timelines and in accordance with policies and procedures.
• Match related transactions and research/identify out of balance variances using core systems, then notify the appropriate operational units so they can take the necessary action to clear out-of-balance items. Understanding the activity, evaluating information, and analyzing issues are essential to identifying root causes and resolving breaks.
• Document and update open out of balance transactions within the reconciliation tool. Track and follow up on these unresolved items.
• Strong analytical skills with exceptional attention to detail to balance transactional data and identify the drivers of out-of-balance items during reconciliation.
• Excellent written and verbal communication skills to clearly document items and initiate the actions needed so operational teams can resolve them.
• Ability to use Teams to participate in virtual training, meetings, and ad hoc check-ins with stakeholders.
• Ability to work independently, to reconcile assigned accounts and collaborate within a team to support colleagues as needed.
• Ability to consistently meet daily deadlines.

Required experience:

• Experience with account reconciliations.
• Fast learner with an analytical mindset; persistent; detail-oriented; motivated to grow and continue learning; not complacent.
• Advanced Excel skills (ability to build pivot tables, use VLOOKUP, and other formulas).
• Ability to understand and execute SQL queries: an asset.
• Knowledge of employee share plan activity and/or trading operations.
• Knowledge of the financial industry (e.g., transfer agency, corporate banking services).

Preferred experience:

• College or university studies in finance/accounting/mathematics, or equivalent.
• Knowledge of the financial industry (e.g., transfer agency, corporate banking services).
• Knowledge of the employee share plan industry and/or trading operation.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Our Shared Services teams support all of our business lines behind the scenes. Across the world, we have a range of specialisms that ensure the delivery of our business priorities. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team. Join our strategic team and help us look after everything from creating an amazing end to end employee journey to keeping our systems safe. You'll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.