Consultant, process engineering

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Process Engineering team here at CIBC, you’ll identify and implement process improvements that enhance client experience and generate the right kind of profitability. As a Process Engineering Consultant, you’ll use your experience and direct client feedback to improve the quality of key processes that make a difference for our clients. You’ll work closely with your team and assist in the planning, development, and implementation of a process strategy that will build the bank of the future. You will be tasked with continuously improving how we operate through strategic thinking and introducing new ways of working. Your exemplary project and change management and technical skills will be essential in implementing enhancements to existing processes, ensuring successful adoption and sustainability.

How you'll succeed

• Conducting process assessments – Perform comprehensive process reviews to evaluate current-state workflows, identify inefficiencies, risks and control gaps and uncover opportunities to improve performance, quality and client experience. Stay on top of best practices and industry knowledge to identify process improvements that will create a best-in-class client experience. Partner with cross-functional stakeholders to analyze root causes, challenge existing practices and recommend practical, data-driven solutions to support business outcomes.
• Data analysis and presenting recommendations – Analyze process and business data, using models to quantify impacts, identify issues, and assess improvement opportunities. Develop strong recommendations, guided by analysis and best practices and confidently present to senior leaders and stakeholders.
• Leadership skills – Use your expertise in process engineering methodologies and project management to lead projects and initiatives. Proactively gather data, information, and stakeholder feedback to provide informed guidance to your team. Maintain a collaborative work environment and support your team to resolve problems as they arise.
• Strong communication and relationship skills - Work closely with teams across the bank to execute Continuous Improvement programs effectively. Foster strong relationships and collaboration to ensure alignment and engagement in CI initiatives, driving a culture of continuous improvement throughout the organization.
• Project and Change Management / Process Improvement - Preferred knowledge of major improvement methodologies and analytics strategies, including Lean, Six Sigma, DMAIC, and Agile. You will lead project delivery and ensure adherence to schedules while utilizing best-practice methodologies and applying process engineering and business analysis tools to enhance team competencies, manage changes and implement solutions. Additionally, you will keep the team informed on project progress, addressing issues as they arise to foster efficient workflows.
• Continuous Improvement Program Platform – Maintain and update the Continuous Improvement platform to ensure current and accurate content. Consider business needs and make practical recommendations for continuous improvement. Understand evolving business and stakeholder needs and identify opportunities to improve reporting, analytics automation and overall platform experience.
• Technical & Digital Fluency – Demonstrate strong technical aptitude and ability to quickly understand and apply new technologies to business problems. Experience with Excel, Power BI, Power Automate, Python, AI Tools or similar technologies is an asset.

Who you are

You possess a Bachelor’s degree in business, commerce, finance, engineering, or related fields and/or 3 to 5 years demonstrated experience in these disciplines. MBA, green belt, or experience with automation or AI Tools is an asset.

You turn data into insight. You are deeply analytical and enjoy investigating complex problems, identifying patterns and drawing meaningful conclusions from data. You are skilled at translating detailed information into clear, actionable insights that support informed decision-making.

You are tech-savvy and solution oriented. You bring strong technical and digital fluency, learn quickly, and apply new technologies to solve business problems. You are comfortable with tools such as Excel, Power BI, Power Automate, Python, AI tools or similar technologies.

You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.

Your influence makes a difference. You are a confident relationship builder who works effectively across teams and functions. you are comfortable engaging with stakeholders, presenting ideas clearly, and leading productive discussions that build alignment and move work forward.

You are curious and adaptable. You approach challenges with an open mind and a willingness to learn. You navigate ambiguity with confidence, ask thoughtful questions, and explore new ideas to find the best path forward and deliver results.

You can demonstrate experience in Six Sigma or Lean Manufacturing Concepts, and process engineering or business related function (operations, strategy development, organizational design, or information technology).

You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Artificial Intelligence (AI), Collaboration, Communication, Continuous Improvement, Data Analysis, Emerging Technologies, Facilitation, Ideation, Investigating, Leadership, Lean Thinking, Microsoft Applications, Microsoft Power Platform, Process Improvements, Project Management, Python (Programming Language), Six Sigma