Junior incident analyst

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Junior Incident Analyst - 24 Months - Brussels (Schaerbeek) Belgium Freelance Position

24-Month Project | Onsite/Hybrid in Brussels (Schaerbeek)

Intro

RELYzIT Talent is seeking a Junior Incident Analyst to join a high-impact team for our client, a leader in the energy sector. This is a unique opportunity to work alongside elite professionals, solving real-world challenges that keep critical market systems running. As part of a handpicked team, you’ll be empowered to drive outcomes, not just complete tasks, and your expertise will be recognized through our VECTOR7™ Signal Stack vetting process.

Why This Role Matters

Our client’s mission is to ensure seamless, high-quality service for energy market participants by maintaining and optimizing transactional processing and message exchange systems. As a Junior Incident Analyst, you will be at the frontline of incident resolution, directly impacting the reliability and efficiency of national energy operations. Your work will help safeguard business continuity for suppliers, grid operators, and the broader market, making you a vital builder in the future of energy infrastructure.

What You’ll Be Doing

• Analyze, document, and resolve incidents affecting transactional processing and message exchange in CMS applications.
• Communicate functional and technical issues clearly to both business users and IT vendors, adapting to the user’s language (French, Dutch, or English).
• Identify incident impacts across systems and stakeholders, including DGOs and suppliers, and take proactive steps to resolve or escalate as needed.
• Create, document, and execute workarounds for incidents, ensuring solutions are shared and reused across the team and market domains.
• Maintain and update the Atrias Knowledge Database with new solutions and incident learnings.
• Facilitate knowledge transfer within the team, ensuring consistent operational quality and rapid onboarding of new team members.
• Provide regular feedback to problem and change teams, supporting root cause analysis and continuous improvement.
• Follow established service procedures for incident and problem management, ensuring compliance and quality control.
• Collaborate closely with internal and external teams, including IT vendors, domain leads, and service delivery managers.
• Deliver clear and timely status reports on incident management activities.
• Support onboarding and offboarding processes for team members, ensuring smooth transitions and knowledge continuity.

What We’re Looking For

• Demonstrable experience as a functional analyst (junior level).
• Bachelor’s or Master’s degree in Business, IT, or a related field.
• Ability to explain complex technical and functional issues in clear, user-friendly language.
• Strong analytical skills with a proactive, solution-oriented mindset.
• Ownership mentality: you take responsibility for outcomes and drive continuous improvement.
• Team player who thrives in collaborative, cross-functional environments.
• Experience with incident analysis, workaround creation, and recovery actions in a business or IT context.
• Familiarity with the Belgian energy market and MIG documentation is highly valued.
• Ability to quickly build knowledge of CMS database structures and linked applications.
• Experience with SQL: writing, modifying, and executing queries for incident analysis.
• Exposure to project methodologies (Agile/Scrum/ITIL) and incident management tools (TopDesk, Jira, ServiceNow, Atlassian, Azure DevOps).
• Experience in data analysis and user story creation.
• Strong communication and coordination skills with external stakeholders (utility sector, IT service providers).
• Ability to document and manage escalation procedures (nice to have).

Technical Skills & Tools

• SQL (writing, modifying, executing queries)
• Incident Management Tools: TopDesk, Jira, ServiceNow, Atlassian, or similar
• Azure DevOps and user story creation
• Data analysis and reporting
• Familiarity with MIG (MIG6 and/or MIG DGO) and CMS applications
• Business Process Modelling (BPMN, optimization, requirements elaboration)
• ITIL Foundation Certificate (or willingness to certify within 3 months)
• Scrum Master or Product Owner Certificate (or willingness to certify within 3 months)

Language Proficiency

• Fluency in Dutch or French at CEFR level C1 (required)
• Very good knowledge of English (C1 required)
• Good knowledge of the second national language (B2, nice to have)

Other Requirements

• Supplier must demonstrate that the candidate has access to essential CMS and MIG domain knowledge if less than 5 years’ sector experience.
• Supplier must provide a support model for the candidate, including access to coaching, expertise, and governance structure.
• Evidence that 60% of the team members have previously worked together for at least 6 months.
• Ability to adapt to up- or down-scaling of the team as project needs evolve.
• Commitment to team stability and knowledge continuity throughout the assignment.

Ready to build the future with RELYzIT Talent? Upload your CV now and join a team where your impact matters.