Job Description

Multiple locations Hybrid Hourly salary: $40 - $55

Key Responsibilities:

• Review, interpret, and process garnishments, child support orders, tax liens, IRS levies, and other legal attachments in accordance with federal, state, and organizational requirements.
• Place, update, and remove account restrictions, holds, and freezes as required by legal orders.
• Conduct detailed account research to determine compliance requirements and available funds.
• Perform high-volume data entry of legal orders and related case information while validating documents, account data, and member information to ensure accurate processing and regulatory compliance.
• Monitor queues and workloads to ensure timely processing and adherence to established service level agreements (SLAs).
• Review incoming legal documentation for accuracy, completeness, and validity.
• Maintain accurate records and documentation of actions taken on member accounts.
• Identify and escalate complex cases, discrepancies, or potential compliance concerns.
• Communicate effectively with internal departments, legal entities, courts, employers, government agencies, and other stakeholders as needed.
• Support team objectives by assisting with workload balancing, queue management, and process improvements.
• Participate in quality reviews and ensure adherence to established procedures and regulatory requirements.