Position Brief - Team Leader Maintenance Support

About the role

The City of Gold Coast is seeking an experienced and customer-focused Team Leader Maintenance Support to oversee the day-to-day operations of the Fleet Maintenance Support team. Reporting to the Coordinator Fleet Maintenance and Fabrication, you will lead a small team and provide advice and support across the broader Fleet Maintenance and Fabrication function. You will help maximise workshop productivity and efficiency, maintain quality and compliance, and ensure essential business processes are completed accurately and on time. This is an opportunity to combine your automotive or fleet maintenance knowledge with your leadership, operational coordination and continuous improvement capabilities.

Key responsibilities

• Lead and manage the Maintenance Support team to deliver high-quality customer service and operational support.
• Provide guidance and advice to Maintenance Support Officers and the wider Fleet Maintenance team.
• Coordinate essential business processes, including work order management, staff movements, shopping carts, invoice receipting and workplace health and safety records.
• Monitor compliance with Fleet procedures and applicable statutory and regulatory requirements.
• Report against key performance indicators and support quality assurance across Fleet maintenance operations.
• Identify and introduce service and process improvements that support the maintenance of fleet assets.
• Benchmark Fleet workshop services to identify improvement opportunities and help ensure value for money.
• Develop operational controls that reduce environmental impacts, improve energy efficiency and support waste reduction, reuse and recycling.
• Work with internal stakeholders, vendors, suppliers, government authorities, industry representatives and members of the public.

About you:

You will bring a practical understanding of automotive or fleet maintenance operations, together with the ability to lead people, coordinate competing priorities and improve business processes. You will also demonstrate:

• Experience leading, supporting and developing a team.
• Strong customer service skills and the ability to build effective relationships with internal and external stakeholders.
• Sound knowledge of operational, financial and administrative business processes.
• The ability to provide professional and technical guidance on systems, processes, equipment and maintenance practices.
• Experience monitoring compliance and applying quality assurance requirements.
• A continuous improvement mindset, with the ability to identify practical opportunities to improve efficiency, safety and service delivery.
• Sound judgement, attention to detail and the ability to ensure critical work is completed accurately and within required timeframes.

Mandatory Requirements:

To be successful in this position, you must hold:

• A Certificate IV in Automotive Management, or an equivalent qualification, together with relevant experience.
• A current Class C driver licence.
• You must also be willing to undertake further qualifications in leadership and management.

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

How to apply

To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person Ashley Shannon

Contact Email ashannon@goldcoast.qld.gov.au

Closing Date Sunday 1st of November 2026 /11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing. We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.