Client Director - FSG National

Senior client leadership and financial lines broking role within the Financial Services Group (FSG)

Lead the Fintech and Digital Economy portfolio, with responsibility for client outcomes, growth and team performance.

Full time permanent opportunity based in Sydney.

The Financial Services Group (FSG) segment specialises in the provision of Aon client service delivery to large and complex clients, generally serving the top 500 public and private companies in Australia, including large government clients.

This is a senior client leadership and financial lines broking role that is both industry specific and part of the broader FSG National team.

The role is strategic, client focused and people led. You will partner with the Head of Fintech and Digital Economy to execute strategic growth priorities, lead key client relationships, manage and develop a high-performing team, and contribute to the overall FSG National strategy.

This is a hybrid role with the flexibility to work both virtually and from our Aon Sydney offices.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for leading a portfolio of financial institutions, technology and mid-market complex placements, while providing strategic client leadership and people management across the team:

• Partnering with the Head of Fintech and Digital Economy and Industry Practice Group members to enhance the client experience and grow the industry portfolio.
• Leading segment and industry practice group strategies alongside the National leadership team.
• Owning the delivery of a client-centric, cross-solution line approach across the portfolio.
• Working with key stakeholders to shape and execute the strategic direction of Aon’s Fintech and Digital Economy portfolio.
• Leading, coaching and developing team members, including setting clear expectations, providing regular feedback and supporting career development.
• Managing day-to-day team performance, workload allocation, capability development and colleague wellbeing.
• Supporting workforce planning, recruitment, onboarding, succession planning and retention across the practice group.
• Partnering with the Sales team on business development opportunities, including policy wording health-checks, technical and claims commentary in tenders, and leading new business presentations.
• Designing appropriate servicing and risk management solutions.
• Identifying revenue enhancement opportunities within the designated portfolio.
• Continual business development within new and existing accounts to cross-sell the full spectrum of Aon services.
• Providing market insights and placement strategies to clients and colleagues.
• Managing key interfaces with Client Service Support, Claims and Broking teams to deliver consistent client and operational outcomes.

How this opportunity is different

The team has been achieving strong growth overall, and this is an opportunity to lead an established client portfolio, develop team capability and play a key role in growing the practice group. You will work closely with experienced senior leaders while having clear accountability for client, commercial and people outcomes.

Your dedication and high level of commitment will be what earns you the respect of the team; in return you will learn from an experienced group of individuals nationally and an outstanding mentor who will ensure you have a long and successful career within Aon.

Skills and experience that will lead to success

• Financial Lines broking or underwriting background.
• Demonstrated experience leading complex client portfolios and providing strategic advice at senior stakeholder level.
• Experience managing direct reports, including performance conversations, development planning and resource prioritisation.
• Strong commercial acumen, with a track record of portfolio growth, retention and cross-solution collaboration.
• First-class communication, report writing and presentation skills.
• Proven people leadership experience, with the ability to coach, motivate and develop a high-performing team.
• A strong pro-active, resourceful and persistent approach to business development.
• Commercial drive, sound judgement and a strong commitment to delivering client, team and business outcomes.
• You would need to become Tier 1 compliant.
• Fintech and Technology financial lines placement experience is strongly preferred.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.