Chapter lead - control assurance

You are looking at the bigger picture.

The role is ensuring a better risk outcome.

We are a diverse team focused on building a simpler, better bank.

Do work that matters:

Our Controls and Customer Outcomes (CCO) team resides within the Retail Bank and its purpose is to drive sustainable enhancements to business practices and processes that deliver better outcomes for our customers, shareholders, and the community. We do this through our four strategic pillars of preventing, detecting, and responding to issues and embedding and sustaining the change we make into the business we support.

See yourself in our team:

The Controls Automation & Innovation team is responsible for ensuring that strong controls are in place and decisions are well informed, timely and socialised. They achieve this through providing an end-to-end risk and control service, including the effective design & implementation of controls, ensuring the operational risk & compliance frameworks are effectively implemented in their BU’s and ensuring each BU LT has the right level of comfort and governance within their risk environment.

Your Impact:

The Control Assurance Senior Manager will be responsible for Controls Assurance activities in line with the control assurance framework for Retail Banking Services (RBS) Line 1 team.

In any given week you will be responsible for:

• Supporting RBS to design and implement preventative controls enabling better risk and compliance outcomes.
• Ensuring the effective design of controls for new and changing processes and operations and support the business through the implementation.
• Supporting lead RBS in the design, development, and embedment of a continuous assurance model.
• Assisting the RBS Line 1 Risk teams embed effective controls throughout RBS by providing robust feedback where required and recommending appropriate enhancements.
• Managing Control Assurance Program (CAP) testing, including the review of test plans, and report on assurance findings.

We’re interested in hearing from people who have:

• A strong background in operational risk management, with expertise in Control Assurance, benchmarking, and advanced analytical procedures, gained through experience in banking or financial services.
• Proven people leadership with the ability to lead and manage large teams, motivate and support team members, foster a collaborative and inclusive culture, and drive high performance.
• Skilled in using data and analytics to test controls, solve problems, and deliver meaningful risk and assurance outcomes.
• Excellent interpersonal skills with the ability to build relationships, influence decisions, and collaborate effectively with stakeholders at all levels.
• Clear and confident communicator, both in writing and verbally.

If this sounds like the role for you then we would love to hear from you. Apply today!

Working at CommBank

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 01/10/2026