Associate director - settlements and reconciliations governance

Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it’s easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

Right now, Optus is focused on getting the fundamentals right - simplifying how we work, lifting standards, and building a more reliable, resilient experience for our customers.

It’s not about surface-level change. It’s about how we make decisions, how we work together, and how we deliver.

As the Associate Director, Settlements & Reconciliations, you will lead a critical operational function responsible for ensuring the integrity, control, settlement, and reconciliation of customer and wholesale transactions each year. This is an exciting opportunity to join the team during a period of significant transformation, helping shape the future of the function and drive operational excellence.

What You'll Do

• Lead the end-to-end operational governance of usage processing from network switch through mediation, rating, billing and reconciliation
• Oversee reconciliation controls and drive resolution of customer-impacting issues
• Lead wholesale rating and settlement activities across domestic interconnect, international roaming, domestic roaming, and third-party vendors
• Develop a strong financial control framework in the end-to-end validation process of all settlements ensuring financial integrity in our revenues and costs
• Establish and maintain comprehensive operational controls across all processes ensuring compliance with regulatory requirements.

What You Bring

• Demonstrated expertise in billing platforms, rating systems, mediation environments, and revenue assurance controls
• Outstanding leadership and financial management skills
• A Financial Control mindset
• Proven track record of leading the delivery of automation and continuous improvement initiatives to deliver operational excellence
• Strong knowledge of regulatory requirements required within the Telco industry.

The good stuff….

• Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners — making everyday life a little more affordable.
• Genuine Flexibility - work three days in the office, two days from wherever works best for you!
• Great leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever matters most to you.
• Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Your wellbeing matters, so we offer free counselling and support services, available 24/7 in-person, by phone, SMS, or video.

Not every box ticked? Apply anyway. We believe the right approach matters more than a perfect CV. We'll back you to grow from there.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 18•• ••• 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity