Yel

·Today

Yel

·Today

Mesa de ayuda service desk it ssr / córdoba / inglés bilingüe / hibrido / l a v 16 a 00 hs

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Location

hybrid, Córdoba, Cordoba, Argentina

Commitment

Part Time

Level

Middle (2-4 years)

Required skills

Secure Email GatewayMisc Biz ToolsLogging & MonitoringTreasuryLog AnalyticsEnterprise CustomersBack Office ToolsEmailSpreadsheetsOSSAnalyticsTeam CollaborationBig Data ToolsFP&AProductivity ToolsNo CodeMonitoringDevOpsData Science ToolsSQLSMB CustomersMidsize Customers

Job Description

En YEL Solutions, empresa líder en IT Outsourcing Services con operaciones de alcance global, nos encontramos en la búsqueda de un especialista en Mesa de Ayuda/Help Desk/Service Desk IT Semi Senior para sumarse a nuestro staff de colaboradores.

Lugar de trabajo: Córdoba (Barrio Nueva Córdoba).

Modalidad: Híbrido

Horario: Lunes a viernes de 16 a 00 hs

Se requiere contar con manejo de inglés fluido, nivel bilingüe.

FUNCIONES Y RESPONSABILIDADES DEL PUESTO

Primer nivel de ayuda ante inconvenientes individuales y masivos de problemas de provisioning en servicios direccionados desde México.
Derivación de casos a soporte de segundo nivel ante la imposibilidad de la resolución.
Análisis de posibles casos masivos que se deba reportar al proveedor para su solución y/o corrección.
Intentar brindar una solución de ser posible y en caso de no serlo gestionar y canalizar a quién corresponda el caso para que pueda ser resuelto.

CONOCIMIENTOS REQUERIDOS

Conocimiento en negocio de telefonía móvil / Fija - (muy deseable)
Excel, SQL, Stealth
Paquete Office 365
HP Service Manager
Orion
Kibana
Remedy

QUÉ OFRECEMOS

Medicina prepaga para el empleado y grupo familiar sin cargo.
Club de Beneficios Unilever. Tienda Molinos.
Acceso a plataforma de descuentos en más de 200 rubros comerciales (Cursos y certificaciones, idiomas, gimnasios, gastronomía, indumentaria y otros).
Descuentos en curso de IT e inglés.
Préstamos personales.
Medio día de cumpleaños.
Obsequios por eventos especiales (casamiento, nacimiento, graduación, etc).
Programa de referidos.
Días YEL (días Free).

#LI-Onsite

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Mesa de ayuda service desk it ssr / córdoba / inglés bilingüe / hibrido / l a v 16 a 00 hs

Required skills

Job Description

FUNCIONES Y RESPONSABILIDADES DEL PUESTO

CONOCIMIENTOS REQUERIDOS

QUÉ OFRECEMOS

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
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