About the Role

The Technical Assistant role primarily performs new business entry, renewal prep, policy change, and various other processing tasks to support Donegal’s independent agents and underwriters. High volume, fast-paced environment that requires the ability to handle a wide range of tasks on any given day. Reporting through Donegal’s Underwriting Services Department, this role is part of Small Commercial Operations and provides a career development path in Commercial Lines for those who excel.

Responsibilities and Duties

Completes manual new business entry for various Commercial lines of business
Enters and processes manual policy change transactions for all Commercial lines of business
Performs review and pricing adjustment of low complexity Small Commercial renewals
Processes various mid-term policy transactions
Provides timely, courteous, and quality customer service to internal and external partners by meeting specific transaction-level SLAs
Reliable attendance and punctuality are a must

Qualifications and Skills

High school or GED equivalent
Experience in processing-related roles is a plus
Previous insurance or related work experience is not required, but is a plus

Starting Pay: The pay range for this position is $18.00 to $20.00 per hour. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location.

The base pay is just one component of Donegal's total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Ongoing applications are being accepted. To apply, please submit your resume and online application.

Competitive Benefits Package

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:

Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
Career Development: Including college partnership discounts and industry designation(s) reimbursements
Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.

Who We Are

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 21 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself:

By joining Donegal, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.™.

Work Arrangement

With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a position not requiring an onsite expectation at one of our offices, the ideal candidate must live within our Donegal footprint. Current approved states are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. (Please note, this list is subject to change without notice.)

E-Verify

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

Notice of E-Verify Participation Poster (English and Spanish)
Right to Work Poster (English and Spanish)