PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

PolyAI is searching for a Strategic Business Development Manager to lead and scale our BDR function, reporting into our GTM leadership team. In this role, you will drive pipeline generation by coaching and developing a high-performing BDR team, refining prospecting and qualification strategies, and partnering closely with Sales and Marketing to improve conversion across the funnel. We’re looking for a player-coach who brings both strategic thinking and hands-on leadership — someone who can mentor and motivate a team while also building processes, messaging, and programs that generate consistent, high-quality pipeline. You’ll play a key role in shaping how we engage target accounts, improve opportunity management, and scale a repeatable outbound and inbound motion. This role requires a strong track record of leading BDR teams in a fast-paced SaaS environment, a data-driven approach to performance management and forecasting, and the ability to influence cross-functional stakeholders, paired with an entrepreneurial mindset and strong communication skills.

In this role your responsibilities will include:

Train other members of the BDR Team to identify, contact, and create qualified opportunities
Ensure BDR Team members improve performance and abilities over time by providing coaching and feedback in recurring weekly 1:1s
Plan for hiring and onboarding new BDRs
Work closely with the Demand Gen team to provide feedback on MQLs and campaigns
Work closely with Sales and other members of the Leadership team to improve opportunity management and qualification processes
Work closely with Sales and Marketing to identify areas of improvement for the BDR Teams
Work in collaboration with marketing content, program managers, product marketing, and sales directors to develop effective messaging to convert both inbound interest and outbound outreach into qualified pipeline
Present accurate and timely performance reports and forecasts of weekly, monthly, quarterly attainment
Monitor and manage BDR team performance and make recommendations for improvement
Oversee BDR compensation programs and policy

What you’ll bring to the team:

Minimum 5-7 years of experience in a BDR management role with experience leading and growing a BDR team in a hands-on management/player-coach capacity.
Track record of achieving lead generation quotas within a company selling enterprise B2B software (SaaS) and/or technology solutions.
Hands-on experience with multiple prospecting techniques and channels.
Experience with marketing & sales tools such as CRM, Chat, Marketing Automation, LinkedIn Sales Navigator, HubSpot and Data Management and list building tools.
Strong verbal and written communication skills with the ability to deliver presentations to executive management.

Your Style:

Gravitas combined with exceptional and polished written and oral communication skills
Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook

We provide a competitive salary range for this role - which is $140,000 – $160,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

Benefits

💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨‍👩‍👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the best
Ownership
Relentlessly improve
Bias for action
Disagree and commit
Build for people

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.