Join Our Team as a Social Media Community Moderator (Pharma)

Social Factor is seeking a remote, US-based, temporary Social Media Community Moderator with a background in the pharmaceutical industry or medical customer service space.

We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

Temporary Community Moderator Requirements:

Previous experience in the pharmaceutical industry or medical customer service.
Previous social media moderation experience is required.
Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus.
Exceptional organizational and multitasking abilities, with the capability to follow clear guidelines and workflows.
Excellent verbal and written communication skills, with experience engaging with users on behalf of the client (ability to mirror voice/tone of multiple brands).
Strong spelling and grammar skills (a moderation & skills assessment will be given for final candidates).
Strong willingness to learn and think critically; a proactive approach.
High energy with the capability to multitask in a dynamic, rapidly growing organization.
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts.
Knowledge of and experience with major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
Personal computer with a minimum of Windows 10 and macOS 12.X.
Personal internet speed requirement of a minimum of 150 mbps.

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, with opportunities to work with Fortune 100 and Fortune 500 companies.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.