AAA Club Alliance is seeking and experienced Corporate Travel Agent (After Hours) to join our dynamic Corporate Travel Team! This is a work from home position and the Travel Agent would be responsible for fulfilling domestic travel related requests for airline, hotel, and car rentals to result in the lowest cost for booked itinerary and maximum commission claimed.

The ideal candidate for this position must be knowledgeable in domestic faring and provides exceptional customer service through the communication of travel related information. This is a work from home position, candidates must live within our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)

This will be a full-time opportunity and will require working 5 days of the week. Afterhours Schedule: Thursday - Monday 4:00PM- Midnight EST with flexibility on the shift times on other days except for Friday nights. Must be able to work 4 p.m. to 12 midnight on Friday nights. FT work schedule to equal 37.50 hours/week.

To the qualified candidate, we offer: AAA is a great place to work. We provide a stable working environment with challenging and exciting career opportunities. To the qualified candidate, we offer: A competitive starting hourly rate of $19.94 - $32.00; depending upon experience plus 8% Shift Differential for 2nd shift. Eligible for bonus program Comprehensive health benefits package Nearly 4 weeks of paid time off accrued during the first year Paid time off to volunteer Tuition reimbursement 401(K) plan with company match Complimentary AAA Premier level membership And so much more!

What you’ll do as a Corporate Travel Agent: Book domestic and international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. May handle group reservations. May respond to requests for domestic and international price quotations utilizing automated system(s) for international itineraries; queues to rate desk when appropriate. Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately. Move market share for AAA preferred suppliers/vendors as applicable. Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately. Achieve individual and contractual service level goals related to telephone, quality, and productivity. Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. May build airline reservation system profiles for use with a specific group of travelers. Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control. Ensure optimum customer service through effective use of phone systems and positive telephone service techniques. Other duties as assigned.

What we are looking for: High school diploma or equivalent. 4+ year’s active Travel Consultant experience in the past 6 years. Experience in after hours Corporate Travel 1+ year’s international experience preferred. Must have current experience with Sabre GDS.

#LI-Remote US Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE!

Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Customer Service Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.