Position Summary:

As a Product Manager, you will play a pivotal role in shaping our innovative product solutions that directly impact the lives of our members. You will drive strategy, roadmap, and execution for Marine Credit Union’s new product development and optimization of existing products by working with internal stakeholders and external members. This position will directly contribute to member acquisition, engagement, and retention. Expect to drive daily change and improvement of member and employee experience within your assigned areas of focus.

Duties and Responsibilities:

Drive 0 to 1 product development and existing product optimization, owning the end-to-end lifecycle from ideation, validation, development, launch, and iteration.
Define and articulate product vision, strategy, and decisions, aligning each with broader strategic goals, business objectives, and market needs.
Create, own, and prioritize a clear and compelling product roadmap using input from key stakeholders.
Identify and execute on MVP, balancing tradeoffs with scope, speed, and quality, and ensuring value is delivered incrementally and iteratively.
Make data-informed decisions on pivots, enhancements, or sunsetting.
Lead, align, and collaborate with a cross-functional working group of business subject matter experts, project management, sales, marketing, service, compliance, finance, and others to manage successful product launches, accomplish business goals, and ensure product desirability, feasibility, and viability.
Conduct and synthesize user research, market research, and competitive analysis to identify pain points, gaps in offerings, new product opportunities, and macro trends impacting our business, members, target market, and users.
Understand and translate qualitative and quantitative insights into actionable product direction, building empathy and championing member needs and user experience throughout product development.
Work in tandem with development/engineering teams to ensure seamless product development.
Drive measurable outcomes through defining KPIs, tracking performance post-launch, and refining based on results, impact on NPS, and other measures.
Develop and facilitate workshops for project kick-offs, alignment, ideation, and prioritization, among others.

Knowledge, Skills, and Abilities:

Collaborative mindset with the ability to navigate team dynamics, build trust and consensus across disciplines, and contribute to a positive team culture.
Superior interpersonal, presentation, and communication skills, spanning development teams, executive-level audiences, and other cross-functional partnerships.
Proven ability to effectively elicit business and technical requirements.
Able to balance an analytical mindset with strategic thinking, shifting effortlessly between both as needed.
Curious, entrepreneurial, a self-starter, a lifelong learner, and a creative problem solver.
Comfort with ambiguity and desire to focus on iteration, progress over perfection, and agility.
Member/customer-centric focus with demonstrated ability to build empathy and deep consumer understanding with others.
Experience measuring product success through KPIs such as NPS, adoption, engagement, retention, or ROI.
Knowledge of product management terminology and frameworks, such as product lifecycle phases and prioritization frameworks.

Education and Experience:

Bachelor's degree in business administration, entrepreneurship, marketing, technology, or related field.
3+ years of experience in product management, preferably with experience leading 0-1 product development.
Hands-on experience with Agile and Scrum methodologies, including writing technical requirements, backlog management, sprint planning, and iteration reviews.
Adept at conducting and synthesizing discovery research, user experience research, market research, and/or competitive analysis.
Proficient with or education on human-centered design and design thinking principles.
Skilled in leading projects and using indirect leadership to influence team members.
Mentorship or coaching of others on product management best practices.
Financial industry experience, especially with knowledge of compliance, fraud prevention, and/or fintechs, a plus.

Physical Requirements (with or without accommodation):

Long periods of sitting will occur regularly.
Occasional lifting and/or moving 15 lbs or less.
Use of a computer and telephone required.
Occasional bending, stooping, or crouching may be required.

This job description is not a complete statement of all duties and responsibilities comprising this position.