We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager, Contract Obligation & Compliance Governance oversees the execution, tracking, and compliance of contractual obligations across the Commercial and Medicare segments. This role is the central point of accountability for translating contract language into trackable work, maintaining the Contract Obligation Matrix (COM) as the single source of truth, proactively monitoring deliverables and attestations, overseeing SLA/performance guarantee commitments, and ensuring audit readiness.

Key Responsibilities

Translate contract language into clear, trackable workstreams with owners, deadlines, and evidence requirements.
Partner with business owners and Legal on contract language interpretation and obligation-related requests.
Build and maintain the Contract Obligation Matrix (COM) as the single source of truth (obligation, owner, metric, cadence, evidence location).
Proactively track contract deliverables, attestations, and state-specific requirements; flag gaps early.
Run recurring compliance monitoring (monthly/quarterly) against contract obligations—not just during audits.
Maintain governance artifacts including action trackers, issue logs, decision logs, and change tracking.
Monitor SLAs and performance guarantees; validate data sources/calculation logic and support internal pre-submission reviews.
Identify, escalate, and document risk related to penalties, credits, and missed obligations; drive cross-functional action plans.
Support audit readiness by assembling documentation, evidence, approvals, and CAP/CAPA materials for client/regulatory requests.
Produce executive-ready reporting on compliance status, risk exposure, and trends.
Lead cross-functional coordination to resolve issues, close gaps, and validate sustained remediation.

Success Measures

High on-time completion rate of contractual obligations with complete evidence.
Fewer repeat audit or compliance findings and reduced control gaps over time.
Accurate, defensible SLA/Performance Guarantee reporting and reconciliations.
Reduced avoidable penalties or credits tied to missed obligations.
Improved stakeholder and client confidence through proactive execution and transparent reporting.

Required Qualifications (Flexible Pathways)

5 + years of experience in a related role such as Sales & Account Management, Client Delivery, Operations, Analytics/Reporting, Project Management, Performance Management, Compliance Support, Audit Coordination, Finance Support, Contract Support, or Team Leadership.
2 + years demonstrated ability to translate complex requirements (contractual, regulatory, policy, or operational) into clear, trackable work with defined owners, deadlines, and documented evidence.

Preferred Qualifications

Strong written and verbal communication skills, including concise, executive-ready status updates.
Experience supporting SLAs, performance guarantees, penalties/credits, and/or reconciliations.
Experience building and maintaining an obligation matrix (COM), risk register, and CAP/CAPA trackers.
Experience partnering with Legal, Compliance, Finance, Operations, and client-facing teams.
High proficiency in Excel and PowerPoint.
Strong business acumen, collaborative leadership style, and growth mindset.
Strong cross-functional coordination skills, comfortable driving follow-ups, resolving ambiguity, and keeping work moving without direct authority.
Comfort working with metrics, recurring reporting cadences, and basic risk tracking.
Demonstrated learning agility and willingness to build contract governance and compliance monitoring expertise.

Education

Bachelor’s degree or equivalent professional experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $60,300.00 - $132,600.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/30/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.