JOB OPENING — Live Chat Assistant (Remote)

We're hiring a friendly and attentive Remote Live Chat Assistant to provide real-time online support to our patients and clients. If you're a quick typist with a warm personality and strong written communication skills — this role is perfect for you.

Role: Live Chat Assistant (Remote)

Department: Customer Support & Patient Services

Location: Fully Remote 🕐 Type: Full-Time / Part-Time

What You'll Do:

Respond to patient and client inquiries instantly through our live chat platform
Provide helpful and accurate information on services, appointments, billing, and support
Manage multiple live chat conversations simultaneously with speed and professionalism
Log and document all chat interactions accurately in our CRM system
Identify and escalate urgent or unresolved issues to the appropriate team
Deliver a consistently warm, helpful, and professional experience in every chat
Follow all company communication guidelines and service quality standards
Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

What We Offer:

Competitive pay
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible shift options including evenings and weekends
Supportive team environment and ongoing coaching
Career growth and advancement opportunities within ADF Medical Services