Join Our Team as an Experienced Travel Agent

The primary duties of the Retail Travel Agent include advising members and clients in planning both routine and moderately complex domestic and international travel, such as car rentals, hotel reservations, cruises, vacation packages, air, and rail travel.

As a Travel Agent, you will:

Recommend and utilize AAA preferred travel providers whenever possible.
Provide routine Fully Independent Travel (FIT) services with support and guidance from management, as needed.
Invoice, process payments, and ensure proper travel documentation is completed and stored per company guidelines.
Utilize Travel Agent Support Specialist (TASS) resources to assist in completing necessary documentation.
Operate applicable travel reservation systems/sites (i.e., TST) and utilize available online and published reference materials to accommodate Agency clients.
Provide travel service support and assistance to Retail Sales Associates as needed.
Process refunds and ensure the resolution of routine and moderately complex complaints within company guidelines.
Comply with all ARC and DOT regulations and AAA Club Alliance policies and procedures in the collection and handling of assets.
Use company-approved sales and service techniques to meet and exceed established Quality, Revenue, Sales, and additional goals.
Educate clients and members on the benefits available by booking travel through AAA and utilizing the AAA branded credit card.
Ensure audit compliance with maintenance of travel files, retention policies, and PCI compliance.
Attend promotional events, training, and familiarization trips as required.
Stock and inventory branch materials as required.
Process passport photos and issue International/Inter-American Driver Licenses/International Visas.
Perform other duties as assigned.

Minimum Qualifications

High School diploma or equivalent required; Associate’s degree or graduate of an accredited travel school is preferred.
Minimum of 3 years of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
Minimum of 3 years of Retail experience required.
Certified Travel Associate (CTA) designation required within 2 years of job acceptance.

Knowledge, Skills, and Abilities

Ability to respond to customer inquiries and interact with individuals.
Effective communication skills, both written and oral.
Strong organizational skills.
Proficient using the Internet, AAA Intranet, Travel booking sites, and other applicable legacy and web-based PC applications.
Ability to complete all AAA Travel Agent training via AAA-University and class attendance is required.
Working knowledge of geography and the ability to use manual (paper) or PC-based maps.

Store Locations

4100 Monument Corner Drive, Fairfax, VA 22030
9400 Main Street, Fairfax, VA 22031
8300 Old Courthouse Road, Suite 110, Vienna, VA 22182
6290 Arlington Boulevard, Falls Church, VA 22044
7865 Sudley Road, Manassas, VA 20109

Competitive Pay & Comprehensive Benefits

Base Salary: The starting base compensation for this position is $18.82 to $29.31/hour. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,500 per month, after approximately 6 months of employment.

Paid Time Off: 3+ weeks accrued in your first year.

Full Benefits Package

Medical, dental, vision, retirement plans, and more.
Up to 2 weeks Paid parental leave.
401k plan with company match up to 7%.
2+ weeks of PTO within your first year.
Paid company holidays.
Company provided volunteer opportunities + 1 volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.
And MORE!

AAA Club Alliance is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. We are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences.

Are you ready to make a difference? If so, ask your connection at AAA Club Alliance about our Associate referral process!