This is a remote position.

340B Order Fulfillment

Receive and process 340B orders received via Admin.
Verify item pricing against Admin and distributor websites.
Approve items/orders for EDI processing or initiate manual processes when EDI is unavailable.
Record all order processing notes in Admin and Zoho CRM.
Monitor daily shipment status and update Admin with tracking numbers and carrier info.
Maintain an up-to-date daily spreadsheet summarizing all 340B order activity.
Escalate any price discrepancies, out-of-stock items, or credit holds to the immediate supervisor.
Prepare and submit manual order forms via email for specialty items or when required.
Support manual order submission requests from the supervisor or during system downtime.
Track order progress clearly, distinguishing between fulfilled and pending shipments.

Logistics Coordination

Act as the primary point of contact for healthcare facilities regarding order status and shipment tracking.
Collaborate with warehouses, third-party carriers, and internal departments to ensure timely, compliant deliveries.
Monitor inventory levels and proactively flag potential shortages.
Ensure healthcare shipments comply with packaging, labeling, and temperature control standards.
Manage accurate logistics records and delivery schedules in the company’s ERP and/or Admin platform.
Assist in recalls, returns, and replacements as needed.

Provide ongoing support to managers with special projects such as PID creation or spreadsheet assistance.
Participate in process improvement initiatives to streamline logistics operations and enhance customer experience.
Respond to and resolve issues via phone, email and chat systems.

Knowledge of logistics, supply chain, or business operations relevant to the role.
Experience in logistics, supply chain, or customer service environments, including healthcare or pharmaceutical settings.
Familiarity with handling regulated or sensitive products, such as medical devices or pharmaceuticals.
Familiarity with logistics systems, ERP platforms (e.g., SAP, Oracle), and Microsoft Office tools, including Excel.
Organizational skills to manage multiple priorities in time-sensitive environments.
Clear and effective verbal and written communication.
Attention to detail with a focus on accuracy and compliance.
Ability to work independently and collaboratively across teams.
Aware of regulatory standards, including FDA requirements, HIPAA, and Good Distribution Practices (GDP).