Content Manager

HarmonyTech Inc. is seeking a “Content Manager” to support a federal government modernization program. The successful candidate will manage the content stored in the mission critical Enterprise SharePoint environment.

Position is remote. U.S. Citizenship is required.

Position Summary

The Content Manager owns what the users actually encounter in the Enterprise SharePoint environment: the content, the navigation, the metadata and the day-to-day request queue. The role runs the ServiceNow intake for web and content changes, keeps the content inventory accurate and documented, holds the line on accessibility and agency web standards for everything published, and turns performance and usage data into recommendations the Government can act on. It is the role that keeps the environment trustworthy between releases.

Key responsibilities:

• Request intake and execution
• Content management and governance
• Accessibility and web standards
• Analysis and reporting
• Collaboration and program support

Required Skills and Qualifications

• Five or more years managing content for an enterprise intranet, public website or large collaboration environment, including three or more years in SharePoint Online or SharePoint Server.
• Experience operating a request queue with published service levels and reporting to a customer on volume and disposition.
• SharePoint Online at site owner and site collection level: modern pages, web parts, lists and libraries, permissions, navigation, site designs and hub structure.
• Managed metadata, content types, taxonomy design and search configuration and refinement.
• Section 508 and WCAG 2.0 Level A and AA content conformance, including accessible Word, Excel, PowerPoint and PDF documents.
• Web analytics and usage reporting; ability to turn usage data into a defensible recommendation.
• ServiceNow or an equivalent ITSM tool for queue management and reporting.
• Microsoft Word, PowerPoint, Excel and Project to a professional deliverable standard.
• Excellent writing, editing and plain-language skills, with strong attention to accuracy, consistency and tone.
• Ability to work directly with program office stakeholders to elicit requirements, set expectations and say no constructively when a request conflicts with standards.
• Organized and self-directed in a high-volume queue, with sound judgment about priority and escalation.

Preferred Qualifications

• Federal web experience, including familiarity with the 21st Century IDEA, U.S. Web Design System and Federal web standards published on digital.gov.
• Records management or information governance experience, including retention schedules.
• Experience supporting a web governance board or content governance body.

Education

Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering or a closely related field.

About HarmonyTech

We have been delivering information technology services and solutions across the federal government and commercial clients for over a decade. Our employees are the most important assets of our company because they deliver value and care for our clients. We are a company of passionate technologists, constantly evolving in our understanding and application of technology to best fulfill our clients' mission needs. We operate under a flat and efficient organizational structure to ensure our hand-picked consultants have the flexibility to take risks and be innovative. We typically work in small, agile teams as we design and develop solutions to address our clients' business challenges. Our success is measured with every satisfied customer and employee.

Why you want to join us

• You have a passion for solving our customers' complex business problems
• Awesome learning and professional development opportunities
• A culture built on teamwork and excellence

Benefits

HarmonyTech offers a highly competitive salary and benefits package, including:

• Medical/Dental/Vision Insurance
• Short/Long Term Disability Coverage
• Life and AD&D Insurance
• 401(k) Retirement Plan with Company Match
• Tuition Reimbursement
• Employee Referral Bonus
• Paid Federal Holidays
• Accrued Paid Time Off

View our full benefits package

If you are interested and feel that you would excel in the position, we invite you to apply. During this phase of our recruiting effort, we will not be able to accept telephone calls. Only those candidates meeting the requirements will be contacted. No recruiters, please.

Legal

HarmonyTech believes in a policy of equal employment and opportunity for all people based on merit. We are an Equal Opportunity Employer (EEO) and Drug Free Workplace Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other category protected by applicable federal, state, or local laws.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Additionally, they do not establish a contract for employment and are subject to change at the discretion of HarmonyTech.