Job Description

Strategic Imperative: The Account Manager is integral in making sure that our clients are satisfied, meeting their expected revenue goals and continue to spend their advertising dollars with Prodege. Giving exceptional customer service is vital in making sure that our clients' needs are being met on a daily basis. The Account Manager role typically manages a larger book of client business and/or more enterprise accounts versus the Associate Account Manager.

Who We Are!

BitBurst, a Prodege, LLC company, is a market research company that uses technology to connect people with surveys and provide real-time insights for industries. The company uses its own panels and those of third parties to conduct research and connect targeted audiences with market research globally. BitBurst also offers apps that provide rewarded surveys and other tasks for money, such as gift cards or micro payments.

Primary Objectives:

Work alongside and in partnership with Sales Directors and Account Managers/Sr. Account Managers to provide clients best in class service.
Maintain strong relationships with current clients, provide client support, renew and grow the account base.
Continuously assess the needs and preferences of clients.
Staying informed about industry trends, developments and being able to proactively offer solutions that align with the clients' objectives.
Review data provided by Prodege’s merchants for accuracy and conformity to requested specifications.
Manage, create and activate campaigns from inception to live environment.

Qualifications

To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Detailed Job Duties:

Day to day contact and communication with clients.
Travel as needed to meet with or provide service to current or prospective clients, or attend sales meetings or industry events.
Manage multiple stages of production timeline.
Identify, reconcile and resolve discrepancies of incomplete information or assets.
Be responsible for development, completion and processing proposals/specs.
Be the central communicator between all stakeholders taking campaigns from inception through completion and reporting successfully.
Understand client objectives, improve campaign success by analyzing campaign and effectively communicating optimization recommendations to maximize account growth and retention.
Work closely with internal teams to ensure that all contractual obligations are being met with respect to client needs and expectations.
Provide marketplace feedback and competitive intelligence to internal groups to improve and enhance product offerings.
Work cross departmentally for issue resolution when needed.
Deliver excellent customer service and maintain high client satisfaction levels.
Respond to client inquiries in a timely manner.

The MUST Haves:

3+ years experience at interactive agency or equivalent.
Travel: Sales employees (including but not limited to account management, business development, sales representatives) may be required to travel up to 50%. All other employees may be required to travel up to 10% unless otherwise specified.
Able to execute interactive marketing strategies.
Demonstrated record of success in account management with proven ability to renew and grow existing accounts.
Superior verbal and written communication skills.
Exceptional negotiation skills.
Must be detail oriented and possess strong analytical skills.
Excellent organization and project management skills.
Ability to think creatively and sell strategically.
Thrive in a fast-paced environment.
Works well independently and in a team environment.
Must have superior prioritization and multitasking skills.

The Nice to Haves:

BA/BS degree preferred.
Experience with Jira, Sigma, Netsuite, and TUNE.

Perks & Benefits:

Personal Development: Daily new challenges encourage you to find creative solutions and develop new skills.
Career Growth: At BitBurst, everyone has the chance to prove themselves and take on responsibility very quickly.
Great Culture: BitBurst's spirit comes from its young and agile team. This creates a great working atmosphere.
Remote: You can work from anywhere to find the environment you are most productive in.
Power: As part of the BitBurst Team, you will see how your work will influence the development of the whole company.
Flexible Hours: Static working times are a thing from the past. Make your job fit perfectly to your life — not the other way around!

Welcome to Prodege’s careers. We’re growing fast and building what’s next in consumer insights and digital marketing. Our success depends on hiring the most talented people, and we’re excited you’re exploring opportunities with us. As you browse roles, you’ll find work that makes a measurable impact, teammates who lift each other up, and room to grow your career. Thanks for considering a career with Prodege! We can’t wait to learn more about you.

Prodege is powered by people who hustle with heart and grow through constant learning and innovation and guided every day by our five core values: Give Back, Respect, Own It, Innovate, and Teamwork. We’re humble, truthful, and thoughtful, putting teammates, consumers, clients, and the company first in every decision. We care deeply about our culture and even more about one another. The result: an energizing, forward-looking workplace and a “Top Place to Work.”