The Key Accounts Manager will drive new opportunities and increase Share of Wallet (SoW) by overseeing, reinforcing, expanding on, and sustaining relationships with SYSPRO’s key customers.

Bachelor's Degree
In-depth experience within the manufacturing and/or distribution industry (8 years plus)
ERP industry experience (Advantageous)
Target Market Industry Experience (Advantageous)
Proven account management or other relevant experience
Strong and broad cross-functional business process knowledge

Building and maintaining long term relationships with key stakeholders and providing real value-adding support, recommendations and solutions based on continual, accurate and in-depth exploration, analyses and integration of such customers' business requirements.

Identify new sales opportunities within existing accounts
Strengthening and growing our SYSPRO account footprint by offering solutions and services as part of an end-to-end offering
Ensuring Profit & Loss (P&L) budgeted financial goals are reached or exceeded in key customer retention categories and drive customer longevity
Conceptualize and manage customer Share of Wallet (SoW) by means of campaigns and initiatives
Assist, as SYSPRO product-solution advisor, in sales and pre-sales, in order to offer relevant solutions in response to customer needs and objectives.
Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
Function as liaison between SYSPRO internal teams and partners with the emphasis on collecting key customers’ business requirements and delivering on promises.
Ensuring partner engagement with customers and SYSPRO. This includes possessing a thorough knowledge of the SYSPRO Partner Program.
Monitor Profit & Loss (P&L) per key account
Track and monitor key customer business requirements
Monitor key customer satisfaction levels
Monthly and Quarterly forecasting, tracking and reporting of key account metrics

13 paid company holidays in 2026, 20 vacation days, 6 wellness days, 401k from day one of hire, Health/Dental/Vision Insurance the first of the month after hire, Life insurance, Bonus/commission, Maternity and Paternity Leave.