AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Middle SRE Operations Engineer to maintain reliability across a cloud-based SaaS platform. You’ll handle live incidents, improve observability, and reduce toil through automation using Kubernetes, Terraform, Grafana, and AWS. Hands-on, execution-focused, with real ownership across CI/CD pipelines, GitOps workflows, and on-call rotations.

WHAT YOU WILL DO

Monitor and support production and staging environments to ensure availability, performance, and stability;
Respond to incidents, perform triage and root cause analysis, and contribute to remediation efforts;
Participate in on-call rotations with defined SLAs;
Handle operational requests from internal teams;
Maintain and improve monitoring, alerting, dashboards, logs, and metrics;
Support CI/CD pipelines, production releases, and GitOps workflows;
Contribute to automation initiatives to reduce operational overhead;
Maintain and improve Kubernetes-based infrastructure and containerized workloads;
Support Infrastructure as Code practices and environment improvements.

MUST HAVES

2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations;
Experience with AWS supporting production environments;
Experience supporting production SaaS applications;
Strong understanding of CI/CD systems (GitHub Actions, Jenkins, CircleCI);
Experience with GitOps and Git fundamentals;
Experience using GitHub, Jira, and Confluence;
Experience with Kubernetes (EKS, kOps or similar);
Experience with Docker and containerization;
Experience with observability tools (Grafana, Prometheus, Loki, PagerDuty);
Proficiency in scripting (Bash, Python, or Go);
Experience with Infrastructure as Code (Terraform, Helm);
Ability to work within structured operational processes and SLAs;
Strong written and verbal English communication skills;
Self-driven with a growth mindset.

NICE TO HAVES

AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator;
Experience with multi-tenant SaaS environments;
Experience working in globally distributed teams;
Familiarity with ChatOps practices;
Experience improving monitoring quality and reducing alert fatigue.

PERKS AND BENEFITS

Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.
Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.
Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.
Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.