Job Description

As a Sales Admin Assistant /CAMigo at Intelligent Technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction.

Job Responsibilities

Sales Support

Uncover new business opportunities with existing clients and grow accounts within the assigned territory.
Develop and present solutions based on customers' business requirements.
Understand various delivery methods for solutions and anticipate what will work best for clients.
Analyze client needs and create supporting documentation.

Client Coordination

Coordinate and prepare Strategic Business Reviews (SBRs) by compiling necessary client data, preparing presentation materials, and organizing prep sessions for the pod members.
Ensure all client meetings, including SBRs, are scheduled in advance, confirmed, and well-prepared.
Maintain accurate client records, including contact details, service tickets, SBR schedules, and ensure opportunities are tracked and updated.
Call clients weekly to maintain engagement and satisfaction.
Coordinate meetings, appointments, and other touchpoints for client engagement.

Sales Operations

Generate quotes by sourcing product costs and overseeing the order process from creation to client approval and follow-up.
Use company CRM and knowledge management tools to provide various levels of sales reporting.
Manage quotes and orders, ensuring accuracy and timely follow-up.
Support the sales process by updating ticket boards, tracking proposals, and coordinating with purchasing on order-related inquiries.

Performance Reporting

Assist in compiling KPIs and performance reports, highlighting the team’s achievements and areas for improvement.

Job Qualifications

Technical background is essential.
Demonstrated experience in client success, account management, or sales support.
Strong background in customer service and sales.
Familiarity with CRM software and customer support tools.
Strong client relationship management skills.
Excellent communication and interpersonal abilities.
Ability to multitask and prioritize effectively.
Strong organizational skills and attention to detail.
Analytical and data interpretation skills.
Proficiency in Microsoft Office Suite.
Flexibility in a fast-paced environment.

Job KPIs

Clients Without Future SBRs (>$3K) – Goal: 0
Clients Without Future SBRs ($1K-$3K) – Goal: 0
Missed SBR Re-bookings – Goal: 0
Missing SBR Feedback – Goal: 0
Unconfirmed SBRs – Goal: 0
Opportunities Past Due – Goal: 0
Opportunities Next Step Overdue – Goal: 0
Quotes/Proposals Prepared – Goal: 5
SBR Prepared

Job Requirements

A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time for 40 hours a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments.
Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $5/hour and varies by experience and location.

Benefits

Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification