Overall Purpose

TRIGO offers comprehensive Resident Engineering and Quality Liaison services by using its quality know-how, automotive background and global infrastructure. The Resident Engineer/Quality Liaison is a technical professional responsible for representing TRIGO's interests within the supply chain, particularly in matters related to quality assurance, containment, and rework activities. This role may support multiple customer or supplier sites and serves as the primary communication link between quality, logistics, and manufacturing teams.

May Report to

Site Manager

Responsibilities

Client relationship & Business development

Identify and propose business opportunities linked to her/his missions and report them to TRIGO Management
Support the customer in technical and quality issues
Ensure customer satisfaction
Build customer credibility through commitments fulfilled
Suggest improvements related to process or product quality
Actively participate in the customer meetings
Seek continuous feedback, formal and informal, of customer satisfaction degree about our product and service
Interact with all cross-functional teams (quality, logistics, production and engineering teams) in understanding quality concerns, data collection, measurement analysis and root cause identification
Build a tight and solid professional relationship with the customer

Operations

Proactive channeling of information and perform analysis to solve issues
Provide continuous feedback to the customer about the status and evolution of existing incidents as soon as possible
Audit regularly how the intervention site handles the represented products
Keep him/herself trained and updated on technical and quality related specifics and business topics through regular meetings
Conduct and supervise repair and/or sorting activities on site

Organization & Management

Analyze problems, in case of alerts or incidents, collect information and inform affected production plants to take appropriate corrective actions
Understand, adhere to and practice safety guidelines in the production environment
Work according to TRIGO's service description, processes and templates
Work precisely, effectively and meet deadlines
Adhere to TRIGO's values
Work according to local regulations
Execute the defined activities of the project: Proactive coordination and management of compliance of the actions defined in the agreed Work Instructions
Control compliance of the practices for handling and assembly of the products with agreed documents and/or processes and/or specifications
Intervention within agreed reactivity following the quality incidents
Implement and manage the agreed upon appropriate corrective actions when required (with the purpose of minimizing the financial and quality indicators impacts)
Follow up and present the irreversible corrective actions implemented by the customer, as well as its verification to close an incident, to the assembly plant, in compliance with the customer agreed upon processes and provide inputs
Perform analysis to facilitate incident root cause determination
Support in order to contribute to continuous improvement policies
Support and follow up start of production (SOP) and running technical changes
Ensure client satisfaction (contracted client and intervention site as well)
Establish reporting and communication based on process and documents defined

Technical

Involvement in customer requirements concerning technical changes, technical support of the customer
Problem solve and eliminate quality issues before they escalate into problems is key to be successful

Other

Any other duties as assigned

Knowledge, skills, abilities

Hard skills

Proficiency in English
Strong communication skills across all organizational levels
Knowledge of quality tools (APQP, PPAP, root cause analysis, 8D)
Computer skills, MS Office tools
Deal with pressure and mental strength
Argumentation/negotiation skills
Build long term win win relationships
Problem solving ability
Well organized
Valid driver's license

Soft Skills

Pro-active
Ability to show empathy and build personal relationships
Self-motivator
Self-driven
Eager to accept responsibilities
Trustworthy
Flexible (adapt to client emergency)

Values & attitudes

Global team spirit

Team player
Caring for people
Open-minded

Excellence

Reactive
Resilient to pressure
Rigorous

Customer focus

Client oriented
Reliable & trustworthy
Flexible

Initiative

Autonomous
Innovative
Daring

Work experience

Overall recommendations: 1-2 years of relevant experience in comparable role

Education background

Overall recommendations: High School Diploma or Equivalent

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training. The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability. TRIGO Global Quality Solutions appreciates receiving all expressions of interest; however, only those candidates invited for an interview will be contacted.