Summary

The Oracle Procurement Lead will be responsible for supporting and managing Oracle Procurement modules in a production environment. The role involves providing L2/L3 production support, leading issue resolution, ensuring system stability, and collaborating with business stakeholders to support procurement operations. The candidate will also drive minor enhancements, manage integrations, and ensure smooth Procure-to-Pay (P2P) processes.

Key Responsibilities

Provide L2/L3 production support for Oracle Procurement modules and resolve incidents within SLA timelines.
Troubleshoot and resolve issues related to procurement transactions such as requisitions, purchase orders, supplier management, and sourcing.
Perform root cause analysis for production issues and implement corrective solutions.
Monitor and support integrations between Oracle Procurement and other systems such as Finance, Supplier portals, and middleware platforms.
Manage change requests, configuration updates, and minor system enhancements.
Support system deployments, patch testing, and user acceptance testing.
Work closely with business users to understand issues, provide functional guidance, and ensure business continuity.
Coordinate with technical teams and Oracle support for complex issues and system improvements.
Provide training and support to end-users on Oracle Procurement functionalities.

Required Experience

Strong experience in Oracle Procurement modules such as Purchasing, Self Service Procurement, Supplier Management, and Sourcing.
Drive strategic sourcing initiatives using Oracle tools to achieve cost savings and supplier performance improvements.
Experience supporting Procure-to-Pay (P2P) business processes in a production environment.
Proven experience providing L2/L3 production support and handling incident management.
Ability to troubleshoot functional and integration issues across procurement systems.
Experience working with ticketing tools such as ServiceNow or Jira.
Good understanding of Oracle ERP integrations and data flow between procurement and finance systems.
Strong communication and stakeholder management skills.

Preferred Qualifications

Experience with Oracle Fusion Cloud Procurement modules.
Knowledge of Oracle Integration Cloud (OIC) or other middleware technologies.
Understanding of procurement reporting, data analysis, and troubleshooting using SQL.
Experience in managing system enhancements, release cycles, and change management processes.
ITIL knowledge or experience working in structured production support environments.

Additional Information About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies.

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years. This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world. We do this without ever losing our human touch. Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.