As our Sweepstakes VIP Host team continues to grow, we are seeking a motivated and player-focused VIP Host to join us. This is an exciting opportunity for an experienced host or relationship manager who thrives in a fast-paced, hybrid environment that blends digital engagement with real-world player interaction. The ideal candidate has a proven ability to maintain strong player relationships, driving high levels of engagement, retention, and long-term loyalty.

Duties and Responsibilities

Maintain strong relationships with VIP players through personalized, consistent communication (email, in-app, and outbound outreach).
Build relationships with current players in ways that enhance customer loyalty and develop frequency of game activity and monetization.
Increase player retention, engagement, and lifetime value through proactive outreach and service.
Identify opportunities to re-engage lapsed or declining players.
Act as the voice of the player by sharing insights, feedback, and trends with internal teams.
Communicate on the brand in a supportive and engaging manner.
Support virtual and in-person VIP events, creating memorable experiences that deepen player loyalty and brand affinity.
Educate the player base on sweepstakes compliance.
Actively monitor Responsible Social Gaming and Anti-Money Laundering concerns to escalate these across the internal teams for review.

Requirements

2+ years of experience in player development, VIP hosting, customer success, or high-touch customer service (gaming, hospitality, or digital platforms preferred).
Desire to measurably influence the success of a growing company.
Strong communication skills with the ability to build trust and rapport in a digital environment.
Ability to communicate effectively with multiple teams across multiple functions.
Data-driven mindset with experience tracking and acting on performance metrics.
Ability to work well with off-site cross-functional teams.
Adept at problem-solving and able to adapt quickly to changing business needs/timelines to make decisions and meet quality standards.
Team player and self-starter with a high level of initiative.
Passion and technical understanding of social and mobile games.
Ability to travel to events 25% of the time.

Preferred

Experience in sweepstakes gaming, social casino, iGaming, or mobile-first platforms.
Familiarity with VIP segmentation, bonus strategy, and promotional mechanics.

Benefits and Perks

100% health benefit premiums for you and your dependents.
401K match and Restricted Stock Units.
Flexible vacation policy.
Employee-driven entertainment, happy hours, and team-building events.
Complimentary snacks and drinks in the kitchen.
Casual work environment.

About PLAYSTUDIOS

PLAYSTUDIOS is the developer and operator of award-winning free-to-play casual games for mobile and social platforms. The company’s collection of original and published titles is powered by its groundbreaking playAWARDS loyalty marketing platform, which enables players to earn real-world rewards from a portfolio of global entertainment, retail, technology, travel, leisure, and gaming brands across 17 countries and four continents. Founded by a team of veteran gaming, hospitality, and technology entrepreneurs, PLAYSTUDIOS brings together beautifully designed mobile gaming content with an innovative loyalty platform in order to provide its players with an unequaled entertainment experience and its partners with actionable business insights. To learn more about PLAYSTUDIOS, visit playstudios.com

PLAYSTUDIOS is an equal opportunity employer. Applicants will be considered regardless of their sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military or veteran status, or other protected category under the law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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