Blue Cross of Idaho is seeking a Technical Product Manager to serve a meaningful role in our Customer Experience team. The candidate for this position brings a wealth of product strategy and customer discovery expertise to maximize the value we deliver to our customers. In this role you will play a significant role in shaping our strategic digital roadmap and translating our digital product strategy into tangible digital customer experiences. In addition, by working across the organization, you will lead the lifecycle of Blue Cross of Idaho's strategic digital roadmap and design, develop, and deploy digital features, functions, and experiences that are appropriately scaled for the market. This position reports to the Manager Digital & Customer Experience. Hybrid or remote work schedule may be supported in a mutually agreeable location.

To be considered for this opportunity you have:

Experience: 5 years’ product/program management or relevant experience
Education: Must meet one of the following requirements:

Bachelor’s Degree or equivalent work experience*
International Degree equivalency
Applicable certification(s) as defined by the leader + 2 years additional experience
Associate’s Degree + 2 years additional experience (Two years’ relevant work experience is equivalent to one-year college)

In this role, we'll ask you to:

Research and analyze market conditions and identify key consumer trends and opportunities for product innovation/enhancements.
Liaison with key stakeholders and cross functional teams.
Determine product or infrastructure strategies and oversees product or architectural development.
Prepare product documents and support applicable department(s) with the necessary product knowledge and technical expertise.
Uses market feedback to evaluate product functionality and drives present/future product direction.
Define product features and drives adoption of product that will lead product team to make more informed business decisions.
Prevent roadblocks across teams to meet quality standards, project deadlines, and business objectives.
Gather user requirements and designs product or develops enhancements, including technical design services, when appropriate.
May manage long-term road maps, involving sales, marketing, implementation, clients, prospects, partners, and other groups.
Monitor customer journey performance data to include customer usage trends, sentiment data, technical performance data to ensure products perform successfully in the market.
Perform other duties and responsibilities as assigned.

You will be an excellent fit for this position if you:

Are curious, customer-obsessed, and can translate big-picture customer needs into scalable digital experiences
Have a deep knowledge of design thinking, User Experience (UX) or Agile delivery methodologies and a solid grasp of mobile application development, web development, and Agile project management
Have highly developed communication and presentations skills with a strong executive presence and the ability to work with and influence at all levels of the organization
Have strong analytical skills with the ability to translate sophisticated concepts into simplified, data-driven solutions that are in alignment with our digital strategy
Have an entrepreneurial mentality with a “can-do” demeanor, paired with the ability to encourage others to embrace our product vision and work methods
Have high emotional intelligence with a desire to learn and continuously improve

As of the date of this posting, a good faith estimate of the current pay range is: $118,506 - $177,758. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.

We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program. We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

Reasonable accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Blue Cross of Idaho has taken our role as an Idaho-based health insurance company to heart since 1945. As a not-for-profit, we are driven to help connect Idahoans to quality and affordable healthcare while building strong networks and services. We aim to create a brighter future for all with the help of customer-centric professionals.

Your Health and Wellness Matters At Blue Cross of Idaho, we care about the health and well-being of our employees. Our benefits aim to help make your life easier, healthier and more balanced.

Your Career Development Matters We believe in employee growth, which is why we offer training, tools and numerous resources to assist with professional development.

Your Community Matters Our employees care deeply about Idaho. We work together to positively impact communities throughout Idaho, and contribute our time through volunteering.

Blue Cross of Idaho will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully use electronic and online job application systems. For assistance, please send an email to BCIHRRecruiter@bcidaho.com.

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