POSITION OVERVIEW

The IT Systems Analyst / Engineer is responsible for the technical deployment, integration, and ongoing operation of ZAVTEK's RTPM platform at customer sites and in the cloud. This is a hands-on engineering role that bridges the gap between field-deployed monitoring hardware and the cloud-based data platform — configuring on-site collection agents, validating device communications, ensuring data pipeline integrity, and supporting the customer portal environment. The ideal candidate is equally comfortable running SNMP polls on a data center floor and troubleshooting a cloud-side ingestion failure from a browser, and understands how UPS systems, battery plants, and power distribution equipment communicate on a network.

KEY DETAILS

Reports To: Technical Product Manager

Department: RTPM

Location: Hybrid — Zavtek Portland office with regular customer site deployments

Employment Type: Full-Time

CORE RESPONSIBILITIES

On-Site Device Integration & Commissioning

Deploy and configure on-site data collection agents (hardware or software) at customer facilities.
Configure SNMP v2c/v3 polling, Modbus TCP/RTU connections, and REST API integrations for UPS, battery monitoring systems, PDUs, and STS units across major manufacturers (Eaton, Schneider Electric/APC, Vertiv, Powervar, PDI, and others).
Install, configure, and validate communications cards and network management modules on critical power devices as needed.
Perform site surveys to assess network topology, device reachability, and data collection feasibility prior to RTPM enrollment.
Document all site configurations, IP addressing, MIB mappings, and polling parameters in a standardized format.

Cloud Platform Operations & Data Pipeline Management

Monitor and maintain the RTPM cloud platform, including ingestion pipelines, data normalization processes, and alert routing.
Investigate and resolve data quality issues — missing polls, stale readings, protocol mismatches, or MIB discrepancies.
Support platform deployments, updates, and configuration changes in coordination with the TPM and development partners.
Maintain system uptime and reliability in alignment with ZAVTEK's managed service SLAs.
Implement and manage network security controls at the collection layer — TLS tunnels, SNMPv3 encryption, read-only access enforcement.

Customer Portal & Reporting Support

Provision and configure customer accounts in the RTPM monitoring portal; validate that dashboards display accurate, current data.
Support configuration of automated reports (weekly, monthly, quarterly roll-ups) and custom alert thresholds per customer requirements.
Assist with customer-facing troubleshooting and provide technical escalation support for account managers.
Document and maintain SOPs for onboarding, configuration, and support workflows.

Technical Support & Continuous Improvement

Function as a technical escalation resource for field technicians encountering device connectivity or monitoring issues.
Identify recurring integration challenges across manufacturers and propose standardized solutions or retrofit kits.
Contribute to testing and validation of new device integrations before general availability.
Maintain and update the RTPM device compatibility matrix — tracking what data is available from each manufacturer and model.

REQUIRED QUALIFICATIONS

3+ years of experience in IT systems administration, network engineering, or a technical field services role.
Hands-on experience with SNMP — configuring polling, reading MIB files, and handling SNMP traps. SNMPv3 with encryption strongly preferred.
Familiarity with Modbus TCP and/or RTU serial communication for industrial or power devices.
Working knowledge of networking fundamentals — TCP/IP, VLANs, firewalls, and network segmentation as it relates to device visibility.
Understanding of critical power infrastructure: UPS systems, battery monitoring, power distribution units, or static transfer switches — ability to read equipment documentation and interpret communications specifications.
Experience with or exposure to managed services delivery — understanding of multi-customer environments, SLA obligations, and remote monitoring operations.
Strong documentation skills — ability to produce clear site configuration records, integration guides, and support procedures.
Associate's or Bachelor's degree in Information Technology, Network Engineering, Electrical Technology, or a related field; equivalent field experience considered.

PREFERRED QUALIFICATIONS

Direct experience with UPS or critical power equipment from Eaton, Schneider Electric/APC, Vertiv, or Powervar — including SNMP card configuration.
Familiarity with monitoring platforms such as PRTG, SolarWinds, Nagios, Zabbix, or similar tools.
Experience with scripting languages (Python, Bash) for automation of polling, data parsing, or integration tasks.
Background in data center operations, facilities management, or critical infrastructure support.
Relevant certifications: CompTIA Network+, CompTIA Server+, AWS Cloud Practitioner, or manufacturer-specific certifications (Eaton, Schneider, Vertiv).
Familiarity with RFC 1628 (UPS MIB) and how OID trees are structured for power device monitoring.