Department: Member Relations

Reports To: Assistant Branch Manager

Classification: Non-Exempt

Location: UCC Campus - Student Branch

About Rogue Credit Union:

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role:

Acts as a Rogue Credit Union financial ambassador at a college branch location to build long-term mutually beneficial relationships by engaging with Rogue members, college staff, students and faculty. The Campus Teller/MSR position combines the responsibilities of a Teller and Member Service Representative (MSR). Delivers Rogue Credit Union's Service Promises, builds long term loyal members by promptly and accurately processing member's financial transactions, and identifies and suggests appropriate products and services to new/existing members to meet their unique personal financial needs.

Essential Functions & Responsibilities:

25% Assists members with their membership and account needs including but not limited to, deposits, withdrawals, loan payments, money orders, transfers, wires, notary services, financial awareness and education as directed. Opens new accounts, guides members through the loan application process and assists members with other needs as appropriate. Accurately maintains and balances cash drawer and daily transactions. Suggests appropriate products and services, and opens new memberships including deposit and savings accounts, certificates, IRA's, Trust Accounts, etc. Takes consumer loan applications and works with related support departments to best serve the members.
20% Reviews and analyzes member's financial situation with the ability to provide education and solutions that meet the member needs. Consistently promotes member participation by effectively cross-selling credit union products and services.
20% Participates in identifying, planning and executing outreach projects and activities on the College campus by utilizing financial education opportunities that will enhance individual financial awareness for new/existing members. Meets goals set for active involvement on campus to promote the College Campus Branch.
20% Provides exceptional service to members while opening new deposit accounts and consumer loans. Maintains member records and prepares files/member documents with the highest level of confidentiality.
10% Promptly responds to member’s requests, questions and concerns by finding the appropriate solution. Stays current on all products, services, guidelines and regulations.
5% Proactively performs other duties as needed or assigned, including but not limited to floating to other branches on Saturdays, holidays, school breaks, school days, etc. Assist Senior Campus Teller/MSR with duties and responsibilities as needed or assigned.

Knowledge & Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED. Must be currently enrolled as a student in good standing at the College/University of the student branch location assigned.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Excellent verbal, written and listening communication skills. Needs based sales ability. Good organizational and time management skills with the ability to work under occasional pressure. Good eye for detail/quality. Strong computer and 10-key calculator skills. Ability to work as a team player and adapt to Rogue's culture. Creativity and event planning skills.

Physical Requirements:

Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking. Finger dexterity while using computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Work Environment:

Normal workday with occasional overtime. Exposed to potentially hazardous conditions, i.e., robbery. As a direct employee of Rogue Credit Union, the Employee must conduct and present themselves courteously and professionally. Flexibility for occasional non-typical hours at community outreach activities outside of the College Campus Branch. Flexibility in schedule to float as a Teller/MSR to other branch locations during weekdays and/or on Saturdays as requested or scheduled is required.

Disclaimer:

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Schedule: Students will be required to work 2-3 lunch periods per week in the student branch, and an additional 2-3 in branch shifts per week. It is preferred that students will also work Saturday shifts in the branch.